Returns & Exchanges
14 day returns for all online orders
We're happy to offer an exchange or refund if:
- the item is returned within 14 days
- the item is in it's original condition and packaging
- you have proof of purchase.
Refund
Any refunds will be made to the same card/ account that made the purchase.
Exchange
You can choose to exchange your item for a different size, colour or product of the same value.
In the case of a change of mind return, shipping costs are not reimbursed and Oh Vienna is not responsible for returns until they have been delivered to and inspected by our team.
Repairs/ Faulty Goods
If there is an issue with your order upon arrival please contact us via email within 7 days of delivery. Replacement requests must be accompanied by a photo of the item and packaging with your order number/proof of purchase.
Consumer Guarantee's Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.